Data protection and privacy

Detailed Privacy Policy and User Information Handling This Privacy Policy serves as a comprehensive guide to how we handle your personal information from the moment you visit our website. We are dedicated to protecting your privacy by transparently managing your data, complying with legal standards, and ensuring robust security measures are in place. This policy outlines the specific processes and protections we use to secure your personal data.

Compilation and Use of Personal Details

The personal information collected and held about you includes but is not limited to:

your name, address, email address, age, gender, tax file number, citizenship, contact information;
payment details, such as your credit card details;
details of service or product undertaken with us;
other information provided voluntarily by you, for example in response to surveys or competitions.

Policy detail How do we collect your personal information? We collect personal information about you in a number of ways, including:

directly from you, for example when you:
Order our service or product;
provide information to us in person or by phone, email, in an application form;
submit information through our websites; and

from third parties, such as:

Organisation's commercial partners;
other government departments and agencies;
social media sites such when you contact or otherwise engage with Organisation through these social media sites; and

Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

Your Personal Data: Our Usage Techniques

We will only use your personal information in the following ways:

when it is necessary for our legitimate interests:
- to enable us to supply you with the products and services and information that you have requested
- to help us in the development of, and to improve our products and services
- to provide you with information about products or services that may be of interest to you, using the email address which you have provided or via social media
- to invite you to participate in market research activities, such as responding to interview questions or completing online surveys
- to send you marketing communications, and show you marketing communications on other websites (including social media sites where you are a member)
- to ensure that content from our website is presented in the most effective manner for you and your computer
- to automatically collect data about visitors to our site (for example browsing patterns) by using cookies
- to maintain our website and ensure network and information security
- to prevent and detect fraud and other criminal offences
as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms; or
where you have agreed to this for specified, explicit and legitimate purposes; or
where this is necessary for legal obligations which apply to us.

Marketing We may contact you for marketing purposes relating to our products and services and our website, unless you let us know that you do not want to receive marketing communications. We will only contact you for these marketing purposes by electronic means (email or SMS) where you have agreed to this. Your agreement to the use of your personal information for these purposes is optional and if you decline to provide your agreement, your visit to and use of the website will not be affected. Marketing opt out: you are entitled to opt out from receipt of marketing communications at any time and free of charge by using the contact details provided in this Privacy Policy or by using the “unsubscribe” option included in any marketing e-mail received from us. Market research If contacting you to invite you to participate in market research projects, such as questionnaires or interviews, we will only use your personal data for the purpose of the specific project to which you have consented. That personal data will, once the project has been completed, be removed from our systems (see retention below).

Third-party policy

This privacy policy applies solely to our website. For external links, it is recommended that you review the respective privacy policies of those sites.

Information Security Practices

Secure Data Management Protocol Your personal information is stored on secure servers in protected facilities. We ensure that any data transfer, storage, or processing is conducted securely and in compliance with our Privacy Policy. By submitting your personal data, you consent to these secure management practices.

Privacy Statement Updates

To ensure our Privacy Policy reflects current operational and legal standards, we may update it periodically. These updates are prompted by changes in legislation, market conditions, or our own service offerings. When we update this policy, we will post the revised document with an updated date at the top, so you can easily see when the last changes were made. We encourage you to regularly review this page for any updates or changes. If the changes are significant and directly affect your privacy rights, we will provide additional, more conspicuous notice to ensure you have the opportunity to review the changes before they take effect.

Extra Regulations

Third-Party Sharing We do not sell, trade, or transfer your personal data to third parties without your explicit consent. However, we may share your information with trusted service providers who assist us in operating our website and providing services to you. We will also disclose your information if required by law.